Organizations today rely heavily on their IT software to drive the business
objectives to meet the needs of the market. There are a number of
sophisticated software applications that have grown in demand and complexity
to support an organization's value chain such as Customer Relationship
Management (CRM) and, conversely, the back office, Enterprise Resource
Planning (ERP). In the traditional model, to meet the needs of the
organization the IT department designs software, hosts applications, codifies
software and manages the operational functions to distribute the internal
software packages to customers.
However, while many IT departments manage this function internally, customers
have recognized that IT often takes too long to deploy software packages.
Software as a Service (SaaS) disrupts the traditional software model and many
buyers have recognized some advanta... (more)